Innovative Ice Solutions that Promote Health, Safety and Well-Being
FOLLETT ICE FACTORY & PRODUCT TRAINING - For Design Consultants
Easton, PA
December 3-5 2025
Middleby invites you to experience the cleanest, safest, and smartest ice on the market!
This exclusive session is a focused factory training hosted by Follett Products, where we’ll dive deep into everything nugget ice—from what makes it the consumer favorite to how it transforms operations in foodservice, healthcare, and workplace settings.
Held in the beautiful, historic town of Bethlehem, Pennsylvania, this immersive event is specifically designed for design consultants who want to strengthen their understanding of Follett solutions and stay at the forefront of equipment innovation.
Come see why nugget ice isn’t just a trend—it’s a category-defining standard. Become your client’s go-to expert on the industry’s cleanest, safest, and most beloved ice solution.
Chewblet® Ice 101: Follett only makes one kind of ice—and it’s the kind everyone loves. Nugget ice (Chewblet®) is soft, chewable, and fun, but don’t let that fool you—it matches the performance of cube ice, dispenses reliably, and melts at the same rate. You’ll learn why Chewblet is preferred 2:1 over cube ice and how it increases beverage sales while improving customer experience.
Ice Machines That Think Smarter: Explore the latest in Horizon Elite™ and Maestro Plus™ systems—designed to reduce scaling, extend life, use less water, and deliver ice hands-free via RIDE® (Remote Ice Delivery Equipment). Follett ice machines don’t just make ice—they redefine operational efficiency.
Touchless, Stylish Dispensing: Tour Follett’s range of Champion and Symphony Plus ice and water dispensers. These are not your average countertop machines—they’re designed for hygiene (with SHIELD® touchless features), compact footprints, and stylish placement across cafes, breakrooms, and healthcare spaces.
Ice Meets Beverage: Get hands-on with low-profile, upscale ice and beverage dispensers that support efficient drink stations and design-forward environments. Learn how Follett solutions can reduce syrup costs, lower operational noise, and elevate your client's customer experience.
Storage & Transport Reinvented: From SmartGATE® technology to Ice•DevIce™ and ITS, Follett is leading the way in ergonomic, sanitary, and safe ice management. You’ll learn how gravity-fed dispensing, reduced scooping, and first-in-first-out design are helping customers eliminate contamination and injury—while saving time.
Design Meets Performance: Whether you’re working on a high-end hospitality space or an institutional healthcare project, Follett’s complete portfolio offers you the ability to match aesthetics with reliability, minimize maintenance, and maximize hygiene.
Event Overview
AGENDA
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Wednesday, December 3, 2025
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Thursday, December 4, 2025
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Friday, December 5, 2025
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Follett Ice Solutions Portfolio
Addtional Event Information
Travel Details
Please note the recommended arrival & departure times below. You will book your own airfare and be reimbursed after completing the Follett Training. Middleby will cover roundtrip, economy fare for North American travel.
If Arriving and Departing from Newark Liberty International Airport (EWR):
Arrive Prior To: 1:00 PM on Wednesday, December 3rd Depart After: 4:00 PM on Friday, December 5th
If Arriving and Departing from Lehigh Valley International Airport (ABE):
Arrive Prior To: 2:00 PM on Wednesday, December 3rd Depart After: 2:00 PM on Friday, December 5th
Please submit your travel itineraries for your flight or if you will be driving below.
Accommodations
Please submit your flight/travel itinerary to confirm the nights needed onsite at your pre-arranged accommodations no later than 10 days prior to the training
Middleby will book your hotel accommodations at the Historic Hotel Bethlehem, which will include a 2 night stay. You will receive your hotel confirmation number via email 1 week prior to the training.
Attendees who do not submit their travel itinerary will be provided with a default reservation for Wednesday and Thursday night of the program. Additional nights needed onsite are subject to availability.
Upon arrival, it is recommended to use your Uber Voucher (provided via email 1 week prior to training) to the hotel if time allows or directly to the Follett Ice Factory. Addresses for each can be found below.
Cost Reimbursements
All expenses accumulated from travel and onsite for the Follett Factory Training event are reimbursable through the expense form below. Please select Consultant Visit on the form.
Please allow 3–4 weeks for processing after you submit the reimbursement form. Enter the address where the check should be sent: your personal address for personal reimbursements, or your office address for office reimbursements.
Follett Products LLC.
Wind Creek Bethlehem Resort & Casino
FAQs
We ask that no personal guests attend with you. Should you have a colleague or co-worker who would benefit from this training, please have them register for the training.
(2) night accommodations at Hotel Bethlehem, roundtrip, North American airfare, meals and activities during your stay with us, ground transportation between airport, hotel and Follett Factory.
(Uber vouchers), all taxes, gratuities, and fees.
Rental Cars if flying into Newark Airport.
Additional nights at the the hotel (unless otherwise noted) (or other property).
Additional airfare incurred by extending trip dates or upgrading flights.
Meals or entertainment outside of training dates.
You will receive a email confirming your registration has been received.
Plan to book your own flights based on the timing of the agenda list above.
Send your travel itinerary to mloranger@pitco.com.
You will receive your hotel confirmation number and Uber Voucher Code one week before the program.
Questions?
Please reach out to Hannah Guy, Consultant Services Manager, (949) 375-8668 | hguy@middleby.com